Frequently Asked Questions

Here you will find the most common Frequently Asked Questions regarding the SPCA.
If there should still be any questions left, don't hesitate to contact us.

General FAQs

As part of our Humanitarian Accountability Framework, we subscribe to the principles of financial transparency. Our audited financial statements are published in our Annual Report, and we hold ourselves accountable to our donors and beneficiaries.

SPCA Inspectors’ main duties include rescuing animals in need, investigating cases of animal cruelty or abuse, and acting on complaints from the public. They also proactively inspect the condition of domestic and other animals, including livestock, wildlife and exotic animals.

When we receive information on a case of animal cruelty, a trained inspector visits the scene and investigates the complaint or report. They analyse the situation and then take the appropriate action. Please read more about how to report animal cruelty here.

A pet microchip, also known as a Passive Integrated Transponder (PIT Tag) is an identifying electronic chip placed under the skin of a dog, cat, horse, parrot or other animal. The chip, about the size of a large grain of rice, uses Radio Frequency Identification technology. This enables the easy identification of the animal, and instant finding of its details (such as the animal owner and their contact information) through scanning the chip.

This scneario currently falls under the Municipal by-laws, but there is no contract in place for SPCA to collect stray animals. We appeal to the public if they could please collect & bring the stray animal in to the SPCA – there is someone available to receive animals 24/7.

  • Don’t just phone the animal shelters, they are all over stretched and under staffed. Go there in person.
  • Go and complete a missing pet form at the SPCA Melaka and attach a colour printed picture of your pet.
  • Upload your missing pet’s information on Pets Lost & Found social media (e.g. Facebook) pages in your area.
  • Check all vets in the nearby area
  • Make missing posters and place in your neighbourhood, local schools & shopping malls.
  • Remember to keep collars on all your pets, with your contact details on at all times.
  • Get them microchipped if you can.
  • MOST IMPORTANTLY: Remember to update all the places where you searched, once your pet has been found.

Remember to include the following important details on all posts / flyers:

  1. Date and Area they went missing from
  2. Type of animal (e.g. Dog, Cat, Bird etc.)
  3. Breed (e.g. Poodle, Alsation etc.)
  4. Gender, coat type, tail type, colour, any special markings.
  5. Whether they have collars or microchip
  6. A clearly visible photo
  7. Contact information

Donation FAQs

Yes.We welcome donations from all. If you do not have a Malaysian bank account for online banking, you can donate with your credit card. Please note that you will be charged according to your base currency at the prevailing rate set by your credit card company.

No. You can donate any amount through our online payment gateway. However, we have a certain administrative cost that needs to be maintained (postage, notification systems etc). We request your consideration on an appropriate donation amount if you would like a tax-exemption receipt.

No. You may donate any amount through our online payment gateway. However, depending on your method of payment, there may be a maximum limit per transaction determined by your credit card limit, or financial institution.

We have several donation options, which includes:

  1. Online Banking via Maybank2U.com (interbank Giro for local payments, telegraphic transfer for overseas)
  2. Cheque (Crossed cheques to be made payable to SPCA Melaka and submitted via mail, walk-in to our office or banked in directly to the accounts stated below)
  3. Cash (via direct transfer through ATM or walk-in to our office)
  4. Credit Card payment via payment terminal at our office
  5. Credit card (Visa or MasterCard) via iPay88 (www.spcamelaka.org.my)

Online transfer to:
Account Name: SPCA Melaka
Bank Name: Malayan Banking Berhad (MBB)
Account No: 504085108241
Swift Code: MBBEMYKL

Cash or Cheque (payable to SPCA Melaka) delivered to our office:
Office Address: Lot 1115 Lorong Kapten Nekmat, Semabok, 75050 Melaka, Malaysia.

For cash donations or direct transfer into our account, please fax or email us your remittance slip and include your personal details (name, address, phone number) should you wish to claim tax-exempt receipts.

Yes. Crossed cheque should be made payable to SPCA Melaka. You can submit the cheque by hand, mail it to us at our office address, or bank-in directly to our account as highlighted above.

Yes. As long as the card bears a Visa or MasterCard logo, ipay88 will be able to process your donation.

No, ipay88 transaction fee is inclusive of the bank and card company charges.

Tax Exemption FAQs

No. You are free to donate as much or as little an amount, and still be entitled to a tax-exempt receipt. However, please note that we have a certain level of administrative cost that needs to be maintained (postage, notification systems etc), as such we require your consideration on the appropriate amount should you wish to claim tax-exemption.

No. You are free to donate as much or as little an amount, and still be entitled to a tax-exempt receipt.
However, for donations above RM5,000 in a single receipt, we are required to declare to the Inland Revenue Board of Malaysia, and as such we will require additional details from you:

  • FOR INDIVIDUAL DONATIONS, WE REQUIRE YOUR FULL NAME AND YOUR MALAYSIAN IDENTITY CARD NUMBER.
  • FOR COMPANY DONATIONS, WE REQUIRE YOUR COMPANY’S FULL NAME AND YOUR COMPANY REGISTRATION NUMBER.

We need to have your full name (as required to be written on the tax-exempt receipt), and mailing address to post the receipt to. We also collect your email address and phone number to follow up on your receipt if necessary.

You should receive your tax-exempt receipt within 2 weeks of us receiving your notification(together with proof of payment)via fax or email. Do notify us if this has not happened and we will attend to your request immediately. Please note that in the event of a disaster, there may be some delays due to the volume of transactions that we receive.

We will issue tax-exempt receipt as per request, as long as the transaction and your request date occurred within the same calendar year.

We can only issue a certified true copy receipt to replace the receipt that you have lost. Please note that to minimise our administrative cost (postage, notification systems etc), we will only allow a one-time issuance of replacement receipts. For enquiries not addressed in the FAQ, please get in touch with us via our online contact form, or drop an email to spcamelaka@gmail.com